Terms of service

Aleniz Terms of Service

Welcome to Aleniz! By accessing our digital storefront, browsing our product collections, or making a purchase, you are engaging in our "Service" and agreeing to be bound by the following terms and conditions. Please review this document carefully before using our website.

1. General Agreement & Compliance

Aleniz is a dedicated e-commerce retailer based in Phoenix, Arizona. By navigating or utilizing any part of this website, you agree to comply with all applicable local, state, and federal laws governing online conduct and digital commerce. If you do not agree with any of the terms outlined in this agreement, you are prohibited from accessing the site or utilizing our services.

2. Purchasing and Payment Conditions

  • Secure Transactions:  We process all payments securely through authorized, heavily encrypted payment gateways. Full payment must be successfully captured at the time of checkout before we can confirm, process, or ship your order.
  • Currency and Pricing: All product prices are listed in United States Dollars (USD). We reserve the right to modify our pricing at any time without prior notice.
  • Customer Accuracy: You agree to provide complete, current, and perfectly accurate billing, shipping, and contact details for all purchases. Aleniz is not responsible for issues arising from incorrect information provided at checkout.

3. Shipping and Fulfillment Terms

  • Service Area: At this time, Aleniz processes and ships orders exclusively to addresses within the United States.
  • Delivery Timelines: Our team processes orders within 1 to 3 business days. Following dispatch, standard transit typically takes 4 to 7 business days, meaning you can expect a total estimated delivery window of 5 to 10 business days.
  • Shipping Costs: We gladly provide Free Standard Shipping on all orders.
  • Limit of Liability: Aleniz cannot be held legally or financially responsible for delayed deliveries caused by severe weather, postal carrier operational failures, or any other unforeseen circumstances outside of our direct control.

4. Returns and Refund Policy

  • Timeframe: We accept return requests for qualifying items within **30 days** of your delivery date.
  • Return Procedure: Authorized returns must be sent back using the prepaid shipping label provided by our support staff. We never charge return shipping fees or hidden restocking fees.
  • Refund Processing: Once your return is received and inspected, approved refunds will be credited directly back to your original payment method within
  • 7 business days. Please review our full Return & Refund Policy for complete details.

5. Product Accuracy and Condition of Sale

  • Visual Representation: We strive to display the colors, designs, and textures of our products with maximum accuracy. However, due to variations in monitor displays and screen settings, we cannot guarantee that the color you see perfectly matches the physical item.
  • "As Is" Condition: All items are sold on an "as is" basis. Aleniz accepts no liability for product damage, alterations, or misuse that occurs after the package has been safely delivered to you.

6. Intellectual Property Protection

All original content hosted on this website—including but not limited to our logos, graphics, text, typography, product images, and digital layout—is the exclusive intellectual property of Aleniz. It is fully protected by trademark and copyright laws. You may not copy, reproduce, scrape, sell, or exploit any portion of our Service without explicit written authorization from us.

7. Limitation of Liability

Under no circumstances shall Aleniz, its directors, staff, or affiliates be held liable for any direct, indirect, incidental, punitive, or consequential damages resulting from your use of our website or the products purchased through our service. In the event of a dispute, our maximum total liability to you will not exceed the exact dollar amount you paid for the product in question.

8. Right to Modify Terms

We reserve the right, at our sole discretion, to modify, update, or completely replace any section of these Terms of Service. Changes will be posted directly to this page. It is your responsibility to review these terms periodically. Your continued use of the website following any posted changes constitutes your full acceptance of the updated terms.

9. Contact Our Administration

If you have any questions, require clarification, or need to discuss these Terms of Service, please reach out to our team:

Store Name: Aleniz
Address: 6601 W Indian School Rd, Phoenix, AZ 85033, United States

Phone: +1 602 460 2663
Email: support@aleniz.shop

Business Hours:
Monday – Friday: 8:00 AM – 5:00 PM
Saturday: 9:00 AM – 4:00 PM
Sunday: Closed
Time Zone: Mountain Standard Time (MST, UTC-7)